TO MAKE A BOOKING

1) Check availability of places by filling in the trip availability form or by contacting Marmot Tours. 

2) Wait for confirmation of places, by telephone or email.

3) Print out and sign the Booking Form. Send the form with a £100 non refundable deposit to us. This can be by Cheque or Internet bank transfer.
Cheque: Payable to "Marmot Tours Ltd" and posted with the booking form to Marmot Tours, Solomons Farm, Latchley, Nr Callington, PL18 9AX. 
Internet Transfer: Please email us for our trust account bank details. Please note that you still need to send a signed booking form by post (as above) or fax it to 0033 561028043. 

4) Wait for confirmation that we have received your Booking Form. We will reply by email with an Invoice and final payment details. This is then the start of the contract between Marmot Tours and yourself. See terms and conditions for further details. 

5) Sort out your Transport arrangements and let us know how you are getting out here.

6) Pay the balance for your holiday 4 weeks prior to departure.

7) Sort out adequate insurance cover.

8) Turn up and have an excellent holiday.

SPECIAL OFFERS / DISCOUNTS

5% early bookers discount:
If we receive your deposit more then 3 months prior to the trip departure day, you will receive a 5% discount on the cost of the holiday. Early booking saves you a lot of money on flights, making the break very reasonable. This discount does not apply to bike hire or single supplements.

Loyalty scheme.
If you enjoy our product and want to come back, you will receive a 10% discount from your 3rd holiday onwards. This discount does not apply to bike hire or single supplements. In addition this cannot be combined with the 'early bookers' discount as our maximum discount is 10%. 

If we have tailored a trip for you and a group of friends, our quoted price already includes a group discount, so no further discount can be given. However if it your 1st or 2nd trip with us, it counts towards you being a loyal customer.  

Only holidays with published value of over £250 count towards the loyalty scheme

Groups
For our scheduled holidays, if you can get 6 other people together we will offer a group discount (ie min. 7 people). We can either offer the entire group a 10% discount, or give the group organizer the equivalent amount off the cost of their own holiday (to acknowledge how hard it can be to get your friends to commit). This discount does not apply to bike hire or single supplements. In addition this cannot be combined with the ' early bookers' discount as our maximum discount is 10%. 

FINANCIAL SECURITY

All payments made to Marmot Tours Ltd. are held in a "Trust Account" until the end of your holiday. This protects your money and ensures a full refund of any payment made to Marmot Tours Ltd, in the unlikely event of Marmot Tours becoming insolvent. Marmot Tours is not ATOL bonded as it does not include flights in the price of any of the tours.

QUALITY GUARANTEE

We are an established operator for Exodus Travels and until their merger, also with Waymark Holidays, who  trust us to organize and run trips for them. As a small company we rely on our reputation of providing a quality service. It is in our best interests to ensure that you have the best possible holiday as bad news spreads faster than good news. If you would like to speak to one of our past clients, please send us an e-mail and we will put you in contact with someone. Click here if you would like to read some reviews on our trips.

HOLIDAY GUARANTEE

We have had several people asking what would happen if one of us had an accident and are unable to lead the trip. Please rest assured that we would do everything we can to ensure that you still have an enjoyable holiday. We have been working in the industry long enough to have lots of contacts who we can call on in short notice to lead the trips for us.

INSURANCE

Insurance is a condition of booking. If you can not prove that you have an adequate insurance policy at the start of the trip then unfortunately you will not be allowed to participate in the activity.  You can purchase insurance from The BMC or Snowcard amongst others. For snowshoeing holidays Snowcard level '2' or BMC level 'trek' is sufficient.